Reasons why consumers avoid e-commerce in the UK 2022

Published by
L. Yltävä,
Nov 9, 2024
The survey conducted in 2022 revealed that most e-shoppers in the United Kingdom (UK) refrain from online shopping due to high shipping fees. Furthermore, nearly 40 percent of consumers cited long delivery times as a primary deterrent to online shopping. Similarly, a quarter of the respondents expressed that inconvenient return processes and difficulties navigating the site contributed to their reluctance to make purchases from online platforms.

Reasons why consumers avoid online shopping in the United Kingdom (UK) in 2022

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Release date

September 2022

Region

United Kingdom

Survey time period

May 31 to June 7, 2022

Number of respondents

1,979 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

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Statistics on " Online shopping behavior in the United Kingdom (UK) "

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Other statistics that may interest you Online shopping behavior in the United Kingdom (UK)

Overview

6

Device usage and conversions

5

Online shopping behavior

5

Online food shopping

7

Favorite stores and retailers

5

Online deliveries and returns

5

Further related statistics

10

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Statistics

Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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