Average return fee for online purchases at major retailers in the UK 2024

Published by Statista Research Department, Nov 9, 2024

In 2024, the average cost of returning an online purchase to leading retailers in the United Kingdom (UK) was 11.50 British pounds. The median fee was much lower, at around six British pounds.

Average and median return fees charged on online purchases from major retailers in the United Kingdom (UK) in 2024 (in British pounds)

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Release date

February 2024

Region

United Kingdom

Survey time period

2024

Number of respondents

500 largest retailers*

Supplementary notes

* Based on the 500 largest retailers in the United Kingdom (UK) according to retail revenues (online and offline), number of stores, web traffic, and app popularity.

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