According to a study conducted in 2023, online shoppers in the United Kingdom (UK) frequently return items due to size issues. Nearly 60 percent of UK consumers returned products because of this issue. Other reasons for returning items include items arriving damaged or defective, arriving late, or not matching the description on the website.
Main reasons for returning online purchases in the United Kingdom (UK) in 2023
Characteristic
Share of respondents
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ZigZag. (October 16, 2023). Main reasons for returning online purchases in the United Kingdom (UK) in 2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1381357/uk-reasons-for-returns/
ZigZag. "Main reasons for returning online purchases in the United Kingdom (UK) in 2023." Chart. October 16, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1381357/uk-reasons-for-returns/
ZigZag. (2023). Main reasons for returning online purchases in the United Kingdom (UK) in 2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1381357/uk-reasons-for-returns/
ZigZag. "Main Reasons for Returning Online Purchases in The United Kingdom (Uk) in 2023." Statista, Statista Inc., 16 Oct 2023, https://www.statista.com/statistics/1381357/uk-reasons-for-returns/
ZigZag, Main reasons for returning online purchases in the United Kingdom (UK) in 2023 Statista, https://www.statista.com/statistics/1381357/uk-reasons-for-returns/ (last visited July 22, 2024)
Main reasons for returning online purchases in the United Kingdom (UK) in 2023 [Graph], ZigZag, October 16, 2023. [Online]. Available: https://www.statista.com/statistics/1381357/uk-reasons-for-returns/