Return options offered by leading retailers in the UK 2024

Published by Statista Research Department, Nov 9, 2024

In 2024, around two-thirds of the leading 500 retailers in the United Kingdom (UK) provided postal returns for online orders. Around 67 percent of the top retailers offered a pre-paid return when customers made purchases at their online store. Most stores also offer returns to their physical stores.

Share of leading retailers offering returns of online orders in the United Kingdom (UK) in 2024, by type

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Release date

February 2024

Region

United Kingdom

Survey time period

2024

Number of respondents

500 largest retailers*

Supplementary notes

* Based on the 500 largest retailers in the United Kingdom (UK) according to retail revenues (online and offline), number of stores, web traffic, and app popularity.

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E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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