Consumers in the United Kingdom (UK) value convenience and speed when shopping online, with free delivery and returns being of the utmost importance. According to a 2022 survey, four out of five shoppers considered complimentary delivery and returns highly important when shopping over the internet. Over half of surveyed shoppers valued next-day delivery and preferred home pickup for returns. Same-day delivery and paperless returns were highly important for five in nine purchasers.
Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022
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Somewhat unimportant
Not important at all
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Appinio. (September 7, 2022). Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022 [Graph]. In Statista. Retrieved August 31, 2024, from https://www.statista.com/statistics/1379521/uk-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. "Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022." Chart. September 7, 2022. Statista. Accessed August 31, 2024. https://www.statista.com/statistics/1379521/uk-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. (2022). Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022. Statista. Statista Inc.. Accessed: August 31, 2024. https://www.statista.com/statistics/1379521/uk-online-shoppers-opinions-on-deliveries-and-returns/
Appinio. "Importance of Delivery and Return Options for Online Shoppers in The United Kingdom (Uk) in 2022." Statista, Statista Inc., 7 Sep 2022, https://www.statista.com/statistics/1379521/uk-online-shoppers-opinions-on-deliveries-and-returns/
Appinio, Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022 Statista, https://www.statista.com/statistics/1379521/uk-online-shoppers-opinions-on-deliveries-and-returns/ (last visited August 31, 2024)
Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022 [Graph], Appinio, September 7, 2022. [Online]. Available: https://www.statista.com/statistics/1379521/uk-online-shoppers-opinions-on-deliveries-and-returns/