Online shoppers' opinions on delivery and returns in the UK 2022

Published by Statista Research Department, Dec 10, 2024

Consumers in the United Kingdom (UK) value convenience and speed when shopping online, with free delivery and returns being of the utmost importance. According to a 2022 survey, four out of five shoppers considered complimentary delivery and returns highly important when shopping over the internet. Over half of surveyed shoppers valued next-day delivery and preferred home pickup for returns. Same-day delivery and paperless returns were highly important for five in nine purchasers.

Importance of delivery and return options for online shoppers in the United Kingdom (UK) in 2022

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Release date

September 2022

Region

United Kingdom

Survey time period

May 31 to June 7, 2022

Number of respondents

1,979 respondents

Age group

18-65 years

Special properties

consumers who shop online at least once every six months

Method of interview

Questionnaire

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Topics

E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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