In a survey conducted in 2022, it was revealed that most e-shoppers in the United Kingdom (UK) favored returning their online orders at post offices or through home-pick up. Age groups showed little variation in their preferred return methods. Unsurprisingly, the greatest generational gap was between consumers aged 16 to 24 and those aged 55 to 65.
Preferred return options in the United Kingdom (UK) in 2022, by age group
Characteristic
Return at the post office
Home pick-up
Return in brand store
Return via delivery partners at other locations
Drop off stations
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Appinio. (September 1, 2022). Preferred return options in the United Kingdom (UK) in 2022, by age group [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1379314/uk-preferred-return-options/
Appinio. "Preferred return options in the United Kingdom (UK) in 2022, by age group." Chart. September 1, 2022. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1379314/uk-preferred-return-options/
Appinio. (2022). Preferred return options in the United Kingdom (UK) in 2022, by age group. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1379314/uk-preferred-return-options/
Appinio. "Preferred Return Options in The United Kingdom (Uk) in 2022, by Age Group." Statista, Statista Inc., 1 Sep 2022, https://www.statista.com/statistics/1379314/uk-preferred-return-options/
Appinio, Preferred return options in the United Kingdom (UK) in 2022, by age group Statista, https://www.statista.com/statistics/1379314/uk-preferred-return-options/ (last visited August 24, 2024)
Preferred return options in the United Kingdom (UK) in 2022, by age group [Graph], Appinio, September 1, 2022. [Online]. Available: https://www.statista.com/statistics/1379314/uk-preferred-return-options/