Online vs. in-store: ease of returns worldwide 2023, by country

Published by
Martin Placek,
Oct 9, 2024
Despite the increasing popularity of online shopping globally, many consumers still prefer returning purchases in-store. According to a 2023 survey, more than six out of ten global shoppers find the returns process easier when done in-store. However, this trend is not universal. Germany and Australia shine through, with the highest number of respondents indicating that online returns are more convenient.

Ease of online vs. in-store returns process in selected countries worldwide in 2023

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Sources

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Release date

August 2023

Region

Worldwide

Survey time period

Q2 2023

Number of respondents

1,000 respondents in each country

Age group

18 years and older

Supplementary notes

The sample sizes are nationally representative, naturally including both Klarna users and non-Klarna users.

The source does not provide a release date, the date used is that of last access.

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E-commerce returns in EuropeE-commerce returns in the United StatesE-commerce in the European UnionOnline deliveries and returns in the United Kingdom (UK)E-commerce in Central and Eastern Europe (CEE)
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