During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, approximately 46 percent of responding adults said they either stood neutral or disagreed with the idea of paying more for a great customer experience (CX). Around 37 percent of the interviewees agreed with the statement, while 17 percent stated they strongly agreed with it. About seven out of ten consumers said their interactions with companies met their expectations.
Adults' willingness to pay more for a great customer experience (CX) in the United States and selected countries in Western Europe as of September 2021
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Uberall. (January 8, 2022). Adults' willingness to pay more for a great customer experience (CX) in the United States and selected countries in Western Europe as of September 2021 [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/1359746/customer-willingness-pay-more-experience/
Uberall. "Adults' willingness to pay more for a great customer experience (CX) in the United States and selected countries in Western Europe as of September 2021." Chart. January 8, 2022. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/1359746/customer-willingness-pay-more-experience/
Uberall. (2022). Adults' willingness to pay more for a great customer experience (CX) in the United States and selected countries in Western Europe as of September 2021. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/1359746/customer-willingness-pay-more-experience/
Uberall. "Adults' Willingness to Pay More for a Great Customer Experience (Cx) in The United States and Selected Countries in Western Europe as of September 2021." Statista, Statista Inc., 8 Jan 2022, https://www.statista.com/statistics/1359746/customer-willingness-pay-more-experience/
Uberall, Adults' willingness to pay more for a great customer experience (CX) in the United States and selected countries in Western Europe as of September 2021 Statista, https://www.statista.com/statistics/1359746/customer-willingness-pay-more-experience/ (last visited November 18, 2024)
Adults' willingness to pay more for a great customer experience (CX) in the United States and selected countries in Western Europe as of September 2021 [Graph], Uberall, January 8, 2022. [Online]. Available: https://www.statista.com/statistics/1359746/customer-willingness-pay-more-experience/
