During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, around 71 percent of responding adults said their interactions with companies met their expectations. Approximately 15 percent stated they exceeded their expectations, while 14 percent said they fell short. The majority of consumers surveyed placed most of their expectations on independent local businesses.
Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021
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Uberall. (January 8, 2022). Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021 [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/1359727/customer-satisfaction-interactions-companies-united-states-europe/
Uberall. "Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021." Chart. January 8, 2022. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/1359727/customer-satisfaction-interactions-companies-united-states-europe/
Uberall. (2022). Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/1359727/customer-satisfaction-interactions-companies-united-states-europe/
Uberall. "Customer Satisfaction with Interactions with Companies in The United States and Selected Countries in Western Europe as of September 2021." Statista, Statista Inc., 8 Jan 2022, https://www.statista.com/statistics/1359727/customer-satisfaction-interactions-companies-united-states-europe/
Uberall, Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021 Statista, https://www.statista.com/statistics/1359727/customer-satisfaction-interactions-companies-united-states-europe/ (last visited December 19, 2024)
Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021 [Graph], Uberall, January 8, 2022. [Online]. Available: https://www.statista.com/statistics/1359727/customer-satisfaction-interactions-companies-united-states-europe/
