According to a survey conducted in September 2021 in France, Germany, United Kingdom, and United States, almost half of responding consumers said they were most likely to switch to a competitor when their expectations fail to be met by companies and brands. Another 43 percent of respondents stated that they would tell others about their bad experience.
Consequences of bad customer experience in the United States and selected countries in Western Europe as of September 2021
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Uberall. (January 8, 2022). Consequences of bad customer experience in the United States and selected countries in Western Europe as of September 2021 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1358520/bad-customer-experience-consequences/
Uberall. "Consequences of bad customer experience in the United States and selected countries in Western Europe as of September 2021." Chart. January 8, 2022. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1358520/bad-customer-experience-consequences/
Uberall. (2022). Consequences of bad customer experience in the United States and selected countries in Western Europe as of September 2021. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1358520/bad-customer-experience-consequences/
Uberall. "Consequences of Bad Customer Experience in The United States and Selected Countries in Western Europe as of September 2021." Statista, Statista Inc., 8 Jan 2022, https://www.statista.com/statistics/1358520/bad-customer-experience-consequences/
Uberall, Consequences of bad customer experience in the United States and selected countries in Western Europe as of September 2021 Statista, https://www.statista.com/statistics/1358520/bad-customer-experience-consequences/ (last visited November 22, 2024)
Consequences of bad customer experience in the United States and selected countries in Western Europe as of September 2021 [Graph], Uberall, January 8, 2022. [Online]. Available: https://www.statista.com/statistics/1358520/bad-customer-experience-consequences/
