During a spring 2022 survey carried out among luxury brands, 25 percent of respondents stated they offered direct contact with a customer advisor via WhatsApp. In winter 2021, the share stood at 13 percent.
Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel
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Vogue Business. (July 1, 2022). Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1325803/luxury-brands-customer-service-channel/
Vogue Business. "Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel." Chart. July 1, 2022. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1325803/luxury-brands-customer-service-channel/
Vogue Business. (2022). Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1325803/luxury-brands-customer-service-channel/
Vogue Business. "Share of Luxury Brands Offering Direct Contact to a Customer Advisor Worldwide in 2021 and 2022, by Channel." Statista, Statista Inc., 1 Jul 2022, https://www.statista.com/statistics/1325803/luxury-brands-customer-service-channel/
Vogue Business, Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel Statista, https://www.statista.com/statistics/1325803/luxury-brands-customer-service-channel/ (last visited November 22, 2024)
Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel [Graph], Vogue Business, July 1, 2022. [Online]. Available: https://www.statista.com/statistics/1325803/luxury-brands-customer-service-channel/
