Customer services channels offered by luxury brands worldwide 2022

Share of luxury brands offering direct contact to a customer advisor worldwide in 2021 and 2022, by channel

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Release date

July 2022

Region

Worldwide

Survey time period

winter 2021 and spring 2022

Number of respondents

60 brands

Supplementary notes

The survey was carried out among 60 top luxury brands analyzed based on revenue.

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics
  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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