In 2022, over seven in ten consumers in the United States said the rising prices for groceries in physical stores has had an impact on their shopping habits. About six in ten online grocery shoppers had said the same. That year, a similar percentage of Canadian shoppers experienced the same obstacles when it came to inflation, however, they had not experienced issues with product unavailability as often.
Leading issues impacting online and offline shopping behavior among consumers in the United States in 2022
Characteristic
In a physical store
While shopping online
Rising prices for groceries
73%
60%
Unable to purchase a product due to it being out of stock
56%
58%
A product taking longer to be delivered than you were told at the time of purchase
consumers who shopped online at least once in the previous year
Supplementary notes
* 9,069 consumers were surveyed across 25 territories worldwide. Sample size for individual countries was not specified by the source.
This question was phrased by the source as follows:
"Which of these issues is having the greatest impact on you when shopping?"
Answers are only shown from respondents who had experienced these issues 'occassionally', 'frequently', or 'almost always'.
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PwC. (June 30, 2022). Leading issues impacting online and offline shopping behavior among consumers in the United States in 2022 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1322759/issues-impacting-shopping-behavior-usa/
PwC. "Leading issues impacting online and offline shopping behavior among consumers in the United States in 2022." Chart. June 30, 2022. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1322759/issues-impacting-shopping-behavior-usa/
PwC. (2022). Leading issues impacting online and offline shopping behavior among consumers in the United States in 2022. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1322759/issues-impacting-shopping-behavior-usa/
PwC. "Leading Issues Impacting Online and Offline Shopping Behavior among Consumers in The United States in 2022." Statista, Statista Inc., 30 Jun 2022, https://www.statista.com/statistics/1322759/issues-impacting-shopping-behavior-usa/
PwC, Leading issues impacting online and offline shopping behavior among consumers in the United States in 2022 Statista, https://www.statista.com/statistics/1322759/issues-impacting-shopping-behavior-usa/ (last visited November 22, 2024)
Leading issues impacting online and offline shopping behavior among consumers in the United States in 2022 [Graph], PwC, June 30, 2022. [Online]. Available: https://www.statista.com/statistics/1322759/issues-impacting-shopping-behavior-usa/
