According to the National Customer Satisfaction Index (NCSI), the e-commerce platform with the highest customer satisfaction index in South Korea were 11street and LotteON, reaching both 78 out of 100 points. Almost all other e-commerce platforms considered, scored the same with 78 out of 100.
National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2023
The National Consumer Satisfaction Index is an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling".
The source does not give a publication date, the publication date used here is therefore the date of data access.
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KPC . (November 7, 2024). National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2023 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2023." Chart. November 7, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC . (2024). National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2023. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of E-commerce Platforms in South Korea in 2023." Statista, Statista Inc., 7 Nov 2024, https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2023 Statista, https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/ (last visited December 30, 2024)
National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2023 [Graph], KPC , November 7, 2024. [Online]. Available: https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
