According to the National Customer Satisfaction Index (NCSI), the e-commerce platform with the highest customer satisfaction index in South Korea was 11street, reaching 79 out of 100 points. Almost all other e-commerce platforms, except for Auction, scored the same with 78 out of 100.
National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2022
Characteristic
Index score on a 0 to 100 scale
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Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modeling."
The source does not give a publication date, the publication date used here is therefore the date of data access.
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KPC . (January 20, 2023). National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2022 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2022." Chart. January 20, 2023. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC . (2023). National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2022. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of E-commerce Platforms in South Korea in 2022." Statista, Statista Inc., 20 Jan 2023, https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2022 Statista, https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/ (last visited August 25, 2024)
National Customer Satisfaction Index (NCSI) of e-commerce platforms in South Korea in 2022 [Graph], KPC , January 20, 2023. [Online]. Available: https://www.statista.com/statistics/1310645/south-korea-ecommerce-platforms-customer-satisfaction-index/