In a 2021 survey, approximately 42 percent of Canadian shoppers indicated that products being out of stock was the main reason they were dissatisfied with online grocery services. Another 33 percent cited expensive fees as a major discouraging factor to shop for groceries online.
Causes of low satisfaction with online grocery ordering services in Canada in 2021
Characteristic
Share of respondents
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Canadian Grocer, & EnsembleIQ. (February 2, 2022). Causes of low satisfaction with online grocery ordering services in Canada in 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1270542/causes-of-low-satisfaction-with-online-grocery-canada/
Canadian Grocer, und EnsembleIQ. "Causes of low satisfaction with online grocery ordering services in Canada in 2021." Chart. February 2, 2022. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1270542/causes-of-low-satisfaction-with-online-grocery-canada/
Canadian Grocer, EnsembleIQ. (2022). Causes of low satisfaction with online grocery ordering services in Canada in 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1270542/causes-of-low-satisfaction-with-online-grocery-canada/
Canadian Grocer, and EnsembleIQ. "Causes of Low Satisfaction with Online Grocery Ordering Services in Canada in 2021." Statista, Statista Inc., 2 Feb 2022, https://www.statista.com/statistics/1270542/causes-of-low-satisfaction-with-online-grocery-canada/
Canadian Grocer & EnsembleIQ, Causes of low satisfaction with online grocery ordering services in Canada in 2021 Statista, https://www.statista.com/statistics/1270542/causes-of-low-satisfaction-with-online-grocery-canada/ (last visited August 24, 2024)
Causes of low satisfaction with online grocery ordering services in Canada in 2021 [Graph], Canadian Grocer, & EnsembleIQ, February 2, 2022. [Online]. Available: https://www.statista.com/statistics/1270542/causes-of-low-satisfaction-with-online-grocery-canada/