During a 2020 survey carried out among 100 companies managing approximately 20,000 yearly annual online events worldwide, 50.3 percent of respondents said they used Zoom as a platform for their online experiences. Microsoft Teams came in second with 12 percent, while Facebook Live rounded out the top three with 9.4 percent.
Leading video calling platforms used for virtual experiences in 2020
among participants working in areas including marketing, customer experience, and operations at companies of all sizes
Method of interview
Online survey
Supplementary notes
Role of respondents distributed as 51.1 percent working in marketing, 15.8 percent in customer experience, 10 percent in operations, 23.1 percent in other categories. Survey question: "What technology do you use?"
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AnyRoad. (February 24, 2021). Leading video calling platforms used for virtual experiences in 2020 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1266327/video-calling-technology-platforms-virtual-experiences/
AnyRoad. "Leading video calling platforms used for virtual experiences in 2020." Chart. February 24, 2021. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1266327/video-calling-technology-platforms-virtual-experiences/
AnyRoad. (2021). Leading video calling platforms used for virtual experiences in 2020. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1266327/video-calling-technology-platforms-virtual-experiences/
AnyRoad. "Leading Video Calling Platforms Used for Virtual Experiences in 2020." Statista, Statista Inc., 24 Feb 2021, https://www.statista.com/statistics/1266327/video-calling-technology-platforms-virtual-experiences/
AnyRoad, Leading video calling platforms used for virtual experiences in 2020 Statista, https://www.statista.com/statistics/1266327/video-calling-technology-platforms-virtual-experiences/ (last visited December 30, 2024)
Leading video calling platforms used for virtual experiences in 2020 [Graph], AnyRoad, February 24, 2021. [Online]. Available: https://www.statista.com/statistics/1266327/video-calling-technology-platforms-virtual-experiences/
