In Australia as of July 2020, 91 percent of Woolworths and Coles in-store and online customers were "cross-shoppers", meaning that they shopped at both stores. In comparison, only 22 percent of Woolworths and Coles online-only shoppers patronized both stores.
Consumer loyalty to Woolworths and Coles in Australia as of July 2020
Characteristic
Instore & online
Online only
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IRI. (November 25, 2020). Consumer loyalty to Woolworths and Coles in Australia as of July 2020 [Graph]. In Statista. Retrieved July 23, 2024, from https://www.statista.com/statistics/1258328/australia-consumer-loyalty-to-woolworths-and-coles/
IRI. "Consumer loyalty to Woolworths and Coles in Australia as of July 2020." Chart. November 25, 2020. Statista. Accessed July 23, 2024. https://www.statista.com/statistics/1258328/australia-consumer-loyalty-to-woolworths-and-coles/
IRI. (2020). Consumer loyalty to Woolworths and Coles in Australia as of July 2020. Statista. Statista Inc.. Accessed: July 23, 2024. https://www.statista.com/statistics/1258328/australia-consumer-loyalty-to-woolworths-and-coles/
IRI. "Consumer Loyalty to Woolworths and Coles in Australia as of July 2020." Statista, Statista Inc., 25 Nov 2020, https://www.statista.com/statistics/1258328/australia-consumer-loyalty-to-woolworths-and-coles/
IRI, Consumer loyalty to Woolworths and Coles in Australia as of July 2020 Statista, https://www.statista.com/statistics/1258328/australia-consumer-loyalty-to-woolworths-and-coles/ (last visited July 23, 2024)
Consumer loyalty to Woolworths and Coles in Australia as of July 2020 [Graph], IRI, November 25, 2020. [Online]. Available: https://www.statista.com/statistics/1258328/australia-consumer-loyalty-to-woolworths-and-coles/