In January 2022, the share of in-person customer experiences in the United Kingdom (UK) fell by over ten percent, compared to January 2020, i.e., two years earlier. Instead, the proportion of experiences conducted over email and via an organization's website has grown considerably.
Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022
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Institute of Customer Service. (January 25, 2022). Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. "Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022." Chart. January 25, 2022. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. (2022). Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service. "Share of Channels Used for Customer Service Experiences in The United Kingdom (Uk) from 2020 to 2022." Statista, Statista Inc., 25 Jan 2022, https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
Institute of Customer Service, Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 Statista, https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/ (last visited December 03, 2024)
Share of channels used for customer service experiences in the United Kingdom (UK) from 2020 to 2022 [Graph], Institute of Customer Service, January 25, 2022. [Online]. Available: https://www.statista.com/statistics/1234865/share-of-channels-used-for-customer-experiences-in-the-uk/
