Improvements in retail customer experience 2020

Published by Statista Research Department, Nov 9, 2024
In 2020, senior logistics executives in retail and e-commerce fulfillment were asked what areas of the retail customer experience they would have liked to improve in the next year. The most common answer was pricing and promotion to ensure profitability from market launch through markdown, chosen by 48 percent of them. Both workforce management and space and floor planning followed with 38 percent of the answers.

What areas of the retail customer experience would you like to improve in the next year?

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Showing entries 1 to 6 (6 entries in total)
Statistic: What areas of the retail customer experience would you like to improve in the next year?

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Release date

January 2021

Region

Worldwide

Survey time period

October 6 to 13, 2020

Number of respondents

277 respondents

Supplementary notes

Respondents could select multiple options.

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