Omnichannel performance ranking of DIY retailers in Russia 2023

Published by A. Melkadze, Jan 17, 2024

Santehnika-Online was the leading retailer of household items and DIY goods in Russia in 2023 by overall omnichannel performance, having scored 29.87 points. It was followed by Vse Instrumenti, which received 28.77 points. 

Ranking of major DIY retailers in Russia in 2023, by omnichannel performance (in points)

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Statistic: Ranking of major DIY retailers in Russia in 2023, by omnichannel performance (in points)

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In cooperation with

Data Insight (RU)

Release date

November 2023

Region

Russia

Survey time period

2023

Supplementary notes

The ranking is based on the largest Russian retailers engaged in online and offline sales. Retailers were assessed based on the following criteria: customer experience, interaction with technology, order receipt, and finance. 

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