U.S. museums utilizing digital innovation processes 2020, by organization

Prior to the COVID-19 pandemic, most surveyed museums in the United States did not utilize digital innovation processes or rarely use them. Overall, 35 percent of all museums involved in the research claimed not to use processes like human-centered design, co-creation, prototyping, iteration, and user testing. Meanwhile, 21 percent of the sample stated that they were aware of these tools but rarely used them. Looking at the different types of institutions, science museums were the ones more involved in digital innovation processes, with 13 percent of such organizations regularly using digital innovation tools as part of their regular workflows.