Bank consumer satisfaction with customer services worldwide 2024, by country

Bank customer satisfaction with customer services worldwide in 2024, by country

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Source

Use Ask Statista Research Service

Release date

April 2024

Region

Worldwide

Survey time period

November and December 2023

Number of respondents

75,943 respondents

Age group

18 years and older

Special properties

5 ā€“ very satisfied to 1 ā€“ very dissatisfied

Supplementary notes

The scores are an aggregate of several answers to various statements. The statements were phrased by Statista as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:

  • The number of branches is sufficient
  • Waiting times(e.g. branch, hotline)are short
  • Employees are friendly
  • The bank is easily reachable (e.g. by phone or email)
  • If there are problems, they are resolved to my satisfaction
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    Statistics on " Banking industry in Taiwan "

    Other statistics that may interest you Banking industry in Taiwan

    Overview

    4

    Domestic banks

    6

    Industry climate

    6

    Online banking services

    6

    Key players

    5

    Consumer perspective

    5

    Further related statistics

    12
    Access all statistics starting from $2,388 USD yearly *

    * For commercial use only

    Basic Account

    For single users
    $0 USD
    Always free
    Access limited to Free Statistics. Premium Statistics are not included.
    • Free Statistics
    Based on your interests

    Starter Account

    For single users
    $199 USD
    per month, billed annually 1
    • Free Statistics
    • Premium Statistics
    • The statistic on this page is a Premium Statistic and is included in this account.

    Professional Account

    For teams of up to 5 people
    $959 USD
    per month, billed annually 1
    • Free + Premium Statistics
    • Reports
    • Market Insights

    1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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