According to a survey conducted by Statista among more than 75,000 consumers across 33 markets worldwide, consumers in general were satisfied with the customer services offered by their banks. According to the respondents, customer service was the fourth most important aspect of banking. The global customer service satisfaction rating stood at 3.97 out of 5, with Indonesia scoring highest at approximately 4.24 index points.
The scores are an aggregate of several answers to various statements. The statements were phrased by Statista as follows: "Please rate from 5 - strongly agree to 1 - strongly disagree the following statements:
The number of branches is sufficient
Waiting times(e.g. branch, hotline)are short
Employees are friendly
The bank is easily reachable (e.g. by phone or email)
If there are problems, they are resolved to my satisfaction
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Statista. (April 18, 2024). Bank customer satisfaction with customer services worldwide in 2024, by country [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista. "Bank customer satisfaction with customer services worldwide in 2024, by country." Chart. April 18, 2024. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista. (2024). Bank customer satisfaction with customer services worldwide in 2024, by country. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista. "Bank Customer Satisfaction with Customer Services Worldwide in 2024, by Country." Statista, Statista Inc., 18 Apr 2024, https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
Statista, Bank customer satisfaction with customer services worldwide in 2024, by country Statista, https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/ (last visited November 23, 2024)
Bank customer satisfaction with customer services worldwide in 2024, by country [Graph], Statista, April 18, 2024. [Online]. Available: https://www.statista.com/statistics/1192195/bank-consumer-customer-services-satisfaction-score-worldwide-by-country/
