Since the virulent COVID-19 crisis, the expectations for online as well as offline shopping has changed among consumers. The source wanted to assess the main actions that French consumers expect from online merchants. Thus, about 44 percent of the respondents expected free delivery, closely followed by quick delivery (43 percent). Furthermore, about 38 percent expressed the necessity that delivery personnel wears protection gear such as face masks.
Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020
Characteristic
Share of respondents
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Univers Habitat. (May 19, 2020). Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1185435/consumers-expectations-online-shopping-france/
Univers Habitat. "Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020." Chart. May 19, 2020. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1185435/consumers-expectations-online-shopping-france/
Univers Habitat. (2020). Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1185435/consumers-expectations-online-shopping-france/
Univers Habitat. "Expectations of Online Shoppers regarding E-merchants When Shopping on The Internet in France in 2020." Statista, Statista Inc., 19 May 2020, https://www.statista.com/statistics/1185435/consumers-expectations-online-shopping-france/
Univers Habitat, Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020 Statista, https://www.statista.com/statistics/1185435/consumers-expectations-online-shopping-france/ (last visited July 22, 2024)
Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020 [Graph], Univers Habitat, May 19, 2020. [Online]. Available: https://www.statista.com/statistics/1185435/consumers-expectations-online-shopping-france/