French consumer's expectations from e-merchants for shopping online 2020

Published by Statista Research Department, Nov 29, 2023
Since the virulent COVID-19 crisis, the expectations for online as well as offline shopping has changed among consumers. The source wanted to assess the main actions that French consumers expect from online merchants. Thus, about 44 percent of the respondents expected free delivery, closely followed by quick delivery (43 percent). Furthermore, about 38 percent expressed the necessity that delivery personnel wears protection gear such as face masks.

Expectations of online shoppers regarding e-merchants when shopping on the Internet in France in 2020

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Release date

May 2020

Region

France

Survey time period

May 4 to 10,2020

Number of respondents

579 respondents

Supplementary notes

The age of the respondents was not specified.

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Statistics on " E-commerce in France "

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Other statistics that may interest you E-commerce in France

Overview

5

User penetration

3

E-commerce merchants

8

Consumer behavior

8

Further related statistics

9

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Topics

E-commerce in MoroccoE-commerce worldwideE-commerce in NigeriaE-commerce in AfricaOnline shopping in the Middle East and North Africa
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