Customers prefer AI-only engagements mostly while researching and browsing, with 41 percent of respondents reporting the preferance for AI-only interactions in this category in 2020. Only 14 percent of respondents prefer AI-only interactions for after sales support in 2020.
Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task
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Capgemini. (July 16, 2020). Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1156008/customers-ai-only-interactions-with-organizations/
Capgemini. "Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task." Chart. July 16, 2020. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1156008/customers-ai-only-interactions-with-organizations/
Capgemini. (2020). Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1156008/customers-ai-only-interactions-with-organizations/
Capgemini. "Share of Customers Preferring Ai-only Interactions with Organizations in 2018 and 2020, by Task." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1156008/customers-ai-only-interactions-with-organizations/
Capgemini, Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task Statista, https://www.statista.com/statistics/1156008/customers-ai-only-interactions-with-organizations/ (last visited December 03, 2024)
Share of customers preferring AI-only interactions with organizations in 2018 and 2020, by task [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1156008/customers-ai-only-interactions-with-organizations/
