Customers are increasingly using AI-based systems to interact with organizations. As of 2020, 54 percent of customers have daily AI-enabled interactions with organizations, including using technologies such as chatbots, digital assistants, facial recognition or biometric scanners.
Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020
The question asked to the respondents: “How often do you have interactions enabled by artificial intelligence (e.g. chatbots for customer service, digital assistants, facial recognition for customer identification, biometric scanners for payments, etc.) in a month?”
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Capgemini. (July 16, 2020). Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1155960/customers-frequency-ai-enabled-interactions-organizations/
Capgemini. "Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020." Chart. July 16, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1155960/customers-frequency-ai-enabled-interactions-organizations/
Capgemini. (2020). Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1155960/customers-frequency-ai-enabled-interactions-organizations/
Capgemini. "Customers' Frequency of Ai-enabled Interactions with Organizations Worldwide in 2018 and 2020." Statista, Statista Inc., 16 Jul 2020, https://www.statista.com/statistics/1155960/customers-frequency-ai-enabled-interactions-organizations/
Capgemini, Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020 Statista, https://www.statista.com/statistics/1155960/customers-frequency-ai-enabled-interactions-organizations/ (last visited December 22, 2024)
Customers' frequency of AI-enabled interactions with organizations worldwide in 2018 and 2020 [Graph], Capgemini, July 16, 2020. [Online]. Available: https://www.statista.com/statistics/1155960/customers-frequency-ai-enabled-interactions-organizations/
