According to a survey conducted by Capgemini in October 2019, 61 percent of Indian respondents stated that they felt like an unpaid assistant when using the self-checkout option in a retail store. In contrast, this figure was thirty percent among Swedish respondents.
Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country
Characteristic
Retailers implement automation to cut costs and not to help address my pain points while I shop in a store
I feel like an unpaid assistant when I use the self-checkout option
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Capgemini. (January 9, 2020). Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1104031/consumer-attitudes-to-in-store-automation-by-country-worldwide/
Capgemini. "Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country." Chart. January 9, 2020. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1104031/consumer-attitudes-to-in-store-automation-by-country-worldwide/
Capgemini. (2020). Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1104031/consumer-attitudes-to-in-store-automation-by-country-worldwide/
Capgemini. "Consumer Attitudes to Retailers Implementing In-store Automated Technology Worldwide in 2019, by Country." Statista, Statista Inc., 9 Jan 2020, https://www.statista.com/statistics/1104031/consumer-attitudes-to-in-store-automation-by-country-worldwide/
Capgemini, Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country Statista, https://www.statista.com/statistics/1104031/consumer-attitudes-to-in-store-automation-by-country-worldwide/ (last visited November 17, 2024)
Consumer attitudes to retailers implementing in-store automated technology worldwide in 2019, by country [Graph], Capgemini, January 9, 2020. [Online]. Available: https://www.statista.com/statistics/1104031/consumer-attitudes-to-in-store-automation-by-country-worldwide/
