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IT Outsourcing - Canada

Canada
  • The IT Outsourcing market in Canada is expected to experience significant growth in the coming years.
  • By 2025, the revenue in this market is projected to reach a staggering US$12.93bn.
  • This indicates a promising future for the industry in Canada.
  • Furthermore, the market is anticipated to exhibit a steady annual growth rate (CAGR 2025-2029) of 8.18%.
  • This growth trajectory is expected to result in a substantial market volume of US$17.71bn by 2029.
  • These numbers highlight the potential for expansion and development within the IT Outsourcing market sector in Canada.
  • When it comes to the average Spend per Employee in the IT Outsourcing market, it is estimated to reach US$589.10 by 2025.
  • This figure showcases the level of investment and expenditure in this sector.
  • In terms of global comparison, United States is projected to generate the highest revenue in the IT Outsourcing market.
  • By 2025, United States is expected to generate a remarkable US$213.57bn.
  • This highlights the dominant position of the United States in the global IT Outsourcing market industry.
  • However, Canada's market is also poised for significant growth and is expected to contribute substantially to the overall market revenue.
  • Canada's growing talent pool and favorable business environment make it an attractive destination for IT outsourcing in the IT services market.

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

  • Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
  • Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
  • Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
  • Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

For more information on the data displayed, use the info button right next to the boxes.

In-Scope
  • Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
  • Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
  • Web hosting, such as GoDaddy, Bluehost, and Amazon Web Services
  • Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services
Out-Of-Scope
  • Business process outsourcing, such as IBM, Infosys, and NTT Data
  • Professional payment outsourcing, such as Paychex, ADP (Automatic Data Processing), and WNS Global Services
  • Infrastructure as a service, such as Microsoft Azure, Alibaba Cloud, and DigitalOcean
  • Platform as a service, such as Microsoft Azura, Google Cloud, and Engine Yard
  • Non-IT related outsourcing
IT Outsourcing: market data & analysis - Cover

Market Insights report

IT Outsourcing: market data & analysis
Study Details

    Revenue

    Notes: Data was converted from local currencies using average exchange rates of the respective year.

    Most recent update: Apr 2024

    Source: Statista Market Insights

    Notes: The chart “Comparable Estimates” shows the forecasted development of the selected market from different sources. Please see the additional information for methodology and publication date.

    Most recent update: Apr 2024

    Notes: Data was converted from local currencies using average exchange rates of the respective year.

    Most recent update: Apr 2024

    Source: Statista Market Insights

    Key Players

    Most recent update: Dec 2024

    Source: Statista Market Insights

    Analyst Opinion

    Canada, known for its vast natural resources and diverse economy, has been experiencing a steady growth in the IT Outsourcing market. With a highly skilled workforce and a stable political environment, Canada has been able to attract global companies to outsource their IT operations to the country.

    Customer preferences:
    Canadian IT Outsourcing market has been driven by customer preferences, which includes cost-effectiveness, quality of services, and access to skilled workforce. Companies are looking to reduce their operational costs and increase their efficiency, which can be achieved through outsourcing their IT operations to Canada. Additionally, the country's multicultural workforce, with fluency in multiple languages, has been an attractive feature for companies looking to expand their global reach.

    Trends in the market:
    The Canadian IT Outsourcing market has been witnessing a trend towards cloud-based services, as companies are looking to move away from traditional on-premise IT infrastructure. This trend is driven by the need for flexibility, scalability, and cost-effectiveness. The country has also been experiencing a growth in the demand for cybersecurity services, as companies are becoming increasingly aware of the importance of protecting their data from cyber threats.

    Local special circumstances:
    One of the unique features of the Canadian IT Outsourcing market is the presence of government support and incentives. The Canadian government has been actively promoting the country's IT sector through various initiatives, such as tax breaks and grants, which has attracted global companies to invest in the country. Additionally, the country's proximity to the United States has made it an attractive location for American companies looking to outsource their IT operations.

    Underlying macroeconomic factors:
    The Canadian IT Outsourcing market has been supported by the country's stable political environment, which has provided a conducive business environment for companies to operate in. The country's strong economic performance, with a GDP growth rate of 5.4% in 2021, has also been a driving factor for the growth of the IT Outsourcing market. Furthermore, the country's highly skilled workforce, with a strong emphasis on education and training, has been a key factor in attracting global companies to outsource their IT operations to Canada.

    Global Comparison

    Notes: Data was converted from local currencies using average exchange rates of the respective year.

    Most recent update: Apr 2024

    Sources: Statista Market Insights, Financial Statements of Key Players, National statistical offices

    Methodology

    Data coverage:

    The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

    Modeling approach / Market size:

    Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

    Forecasts:

    In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

    Additional notes:

    The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

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    Key Market Indicators

    Notes: Based on data from IMF, World Bank, UN and Eurostat

    Most recent update: Jan 2025

    Source: Statista Market Insights

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    Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.
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