IT Services - Ethiopia
Ethiopia- The IT Services market in Ethiopia is expected to see a significant increase in revenue, with projections indicating it will reach US$2.44bn by the year 2025.
- Among the various segments within the market, Business Process Outsourcing is set to dominate, with a projected market volume of US$917.20m in the same year.
- This dominance is indicative of the growing demand for outsourcing services in the country.
- Furthermore, the IT Services market in Ethiopia is expected to experience a steady annual growth rate of 9.68% from 2025 to 2029.
- This growth rate will result in a market volume of US$3.53bn by the year 2029, showcasing the sector's potential for expansion and development.
- In terms of spending, the average Spend per Employee in the IT Services market is projected to reach US$38.02 in 2025.
- This metric serves as an indicator of the level of investment and resources allocated to each employee within the industry.
- When compared globally, it is worth noting that United States is expected to generate the highest revenue in the IT Services market, reaching a substantial US$550.28bn in 2025.
- This highlights United States' position as a major player in the global IT Services market sector and emphasizes the size and significance of its market.
- Ethiopia's IT Services market is experiencing rapid growth, fueled by a burgeoning tech startup ecosystem and government initiatives to promote digital transformation.
- XMO_HIGHLIGHTS_PROMOTED_REGIONS
- United States,
- China,
- India,
- Japan,
- Germany
Definition:
The IT Services market encompasses a wide range of services used by organizations to create, manage, and deliver information, and it includes services that provide assistance with various other business functions. The primary goal of IT services is to ensure that information technology infrastructure, applications, and systems are effectively implemented, operated, and optimized to support an organization's business objectives and requirements. The specific range of services offered may vary depending on the service provider and the client's requirements.
Structure:
IT Services contains four distinct markets that are based on different services:
- IT Consulting & Implementation covers advisory services that help businesses evaluate their technology strategies and align them with their business strategies or internal processes.
- Business Process Outsourcing (BPO) refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers).
- IT Outsourcing refers to the external contracting of all IT-related services instead of relying on company-owned resources. In an IT context, these activities include IT administration, IT application, and web hosting services.
- The Other IT Services market covers revenues for areas that are not specifically mentioned in the other markets, such as system integration, software installation and support, and IT education and training.
Additional Information:
The IT Services market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Cognizant, Hewlett Packard Enterprise, and TCS.
For more information on the data displayed, use the info button right next to the boxes.
- IT consulting & implementation, such as Accenture, Hitachi, and Hewlett Packard Enterprise
- Business process outsourcing, such as IBM, Infosys, and NTT Data
- IT outsourcing, such as Capgemini, Cognizant, and Fujitsu
- System integration services, such as Deloitte, CGI, and Tata Consultancy Services
- IT training & education, such as Skillsoft, LinkedIn Learning, and NIIT
- Infrastructure as a service, such as Microsoft Azure, Alibaba Cloud, and DigitalOcean
- Platform as a service, such as Microsoft Azura, Google Cloud, and Engine Yard
- Software as a service, such as Oracle Cloud Applications, Google Workspace, and Workday
- Support or maintenance of company-owned software products
