Business Process Outsourcing - Uzbekistan

Revenue in the Business Process Outsourcing market is projected to reach US$569.50m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.65%, resulting in a market volume of US$988.10m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$39.32 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing (BPO) market in Uzbekistan has been steadily developing in recent years, with a growing number of companies outsourcing their non-core business functions to third-party service providers in the country.

Customer preferences: Many companies in Uzbekistan are turning to BPO services to improve their operational efficiency and reduce costs. By outsourcing functions such as customer service, data entry, and accounting, companies can focus on their core competencies and leave the non-core tasks to specialized providers. Additionally, the availability of skilled labor at a lower cost compared to developed countries is another factor driving the growth of the BPO market in Uzbekistan.

Trends in the market: One of the key trends in the BPO market in Uzbekistan is the shift towards more complex and value-added services. While basic services such as data entry and customer service still make up a significant portion of the market, there is a growing demand for higher-value services such as financial analysis, market research, and software development. This trend is driven by the increasing sophistication of Uzbekistan's economy and the need for companies to stay competitive in a rapidly changing business environment.

Local special circumstances: Uzbekistan's government has been actively promoting the development of the BPO industry in the country through various initiatives and incentives. For example, the government has established special economic zones that offer tax breaks and other benefits to companies operating in the BPO sector. Additionally, the country's strategic location at the crossroads of Asia and Europe makes it an attractive destination for companies looking to outsource their business functions to a central location.

Underlying macroeconomic factors: Uzbekistan's economy has been growing at a steady pace in recent years, driven by a combination of factors such as government reforms, infrastructure development, and increased foreign investment. This growth has created a favorable business environment for BPO providers, as companies seek to take advantage of the country's expanding market and growing pool of skilled labor. Additionally, the country's strategic location and proximity to major markets such as China and Russia make it an attractive destination for companies looking to outsource their business functions to a cost-effective and efficient provider.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.