Business Process Outsourcing - United Arab Emirates

Revenue in the Business Process Outsourcing market is projected to reach US$977.90m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 4.87%, resulting in a market volume of US$1.24bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$141.00 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The demand for Business Process Outsourcing (BPO) services in the United Arab Emirates (UAE) has been steadily increasing in recent years.

Customer preferences: One of the main drivers of this growth is the increasing demand for cost-effective and efficient business solutions. Many companies in the UAE are looking to outsource their non-core business functions to third-party providers in order to reduce costs and improve operational efficiency. Additionally, the high level of competition in the UAE market is driving companies to focus on their core competencies and outsource other functions to specialized service providers.

Trends in the market: One of the major trends in the UAE BPO market is the increasing adoption of digital technologies such as artificial intelligence (AI) and automation. This trend is driven by the need to improve efficiency and reduce costs by automating repetitive tasks. Additionally, the UAE government has been actively promoting the adoption of digital technologies in various industries, which is further driving the adoption of these technologies in the BPO sector.Another trend in the UAE BPO market is the increasing demand for niche BPO services. Many companies in the UAE are looking for specialized service providers that can provide customized solutions for their unique business needs. This trend is driven by the increasing complexity of business operations in the UAE, which requires specialized expertise to manage.

Local special circumstances: The UAE is a hub for international business, with many multinational companies operating in the region. This has created a large demand for BPO services that can provide support for international operations. Additionally, the UAE is a multicultural society, with a large expatriate population. This has created a need for BPO services that can provide support in multiple languages and cultural contexts.

Underlying macroeconomic factors: The UAE economy has been growing steadily in recent years, driven by a number of factors including government investment in infrastructure, a favorable business environment, and a growing tourism industry. This has created a favorable environment for the BPO industry, as companies look to take advantage of the growing market opportunities in the region. Additionally, the UAE government has been actively promoting the development of the BPO sector, providing incentives for companies to invest in the region.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.