Business Process Outsourcing - Slovenia

Revenue in the Business Process Outsourcing market is projected to reach US$142.90m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 5.02%, resulting in a market volume of US$182.60m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$132.60 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

For more information on the data displayed, use the info button right next to the boxes.

Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing market in Slovenia has been showing promising signs of growth in recent years.

Customer preferences: Slovenia's strategic location in Central Europe, coupled with its highly skilled and multilingual workforce, has made it an attractive destination for companies looking to outsource their business processes. Slovenian BPO providers have been able to cater to a diverse range of industries, including finance, healthcare, and technology, by offering a range of services such as customer support, data entry, and IT support.

Trends in the market: One of the key trends in the Slovenian BPO market has been the increasing adoption of automation technologies. BPO providers in Slovenia have been investing in automation tools such as robotic process automation (RPA) and artificial intelligence (AI) to improve efficiency and reduce costs. This has allowed them to offer more competitive pricing to their clients while maintaining high levels of quality.Another trend in the market has been the growing demand for nearshoring services. With the rise of remote work and the need for closer collaboration between companies and their service providers, many companies in Europe have been looking for BPO providers in nearby countries. Slovenia's proximity to major European markets such as Germany, Italy, and Austria has made it an attractive destination for companies looking for nearshoring options.

Local special circumstances: One of the unique aspects of the Slovenian BPO market is the country's focus on sustainability. Many BPO providers in Slovenia have been adopting eco-friendly practices such as using renewable energy sources and reducing waste. This has not only helped them to reduce their environmental impact but has also made them more attractive to clients who prioritize sustainability in their business operations.

Underlying macroeconomic factors: Slovenia's strong economic growth and stable political environment have been key factors driving the growth of the BPO market in the country. The government has also been supportive of the industry, offering incentives such as tax breaks and grants to BPO providers. Additionally, Slovenia's membership in the European Union has made it an attractive destination for companies looking to expand their operations in the region.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.