Business Process Outsourcing - Kuwait

Revenue in the Business Process Outsourcing market is projected to reach US$155.50m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 3.02%, resulting in a market volume of US$180.40m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$61.14 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

The Business Process Outsourcing market in Kuwait is experiencing steady growth in recent years.

Customer preferences: Kuwait is a country with a high demand for outsourcing services due to the increasing need for cost-effective solutions. The country has a high level of English proficiency, which makes it an attractive destination for outsourcing services. The majority of Kuwait's BPO market is driven by the banking, financial, and insurance sectors. These sectors require a high level of data accuracy, security, and compliance, making outsourcing a viable option.

Trends in the market: The Kuwaiti BPO market is witnessing a shift towards more specialized services such as finance and accounting, human resources, and customer service. This trend is driven by the increasing need for businesses to focus on their core competencies and outsource non-core functions to specialized service providers. Additionally, there is a growing demand for cloud-based services, which offer greater flexibility and scalability.

Local special circumstances: Kuwait has a relatively small population, which means that there is a limited pool of skilled professionals in the country. This has led to an increasing reliance on foreign workers to fill the skills gap. However, recent changes to Kuwait's labor laws have made it more difficult for foreign workers to obtain work visas, which may impact the availability of skilled workers in the BPO industry.

Underlying macroeconomic factors: Kuwait's economy is heavily reliant on oil exports, which makes it vulnerable to fluctuations in global oil prices. However, the government has been implementing economic diversification policies to reduce the country's dependence on oil. This has led to the development of other industries, including the BPO sector. Additionally, Kuwait's strategic location in the Middle East makes it an attractive destination for businesses looking to expand into the region. The government has also been investing in infrastructure development, which has improved the country's business environment and made it more attractive for foreign investors.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.