Business Process Outsourcing - Gabon

Gabon

Revenue in the Business Process Outsourcing market is projected to reach US$27.05m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 3.54%, resulting in a market volume of US$32.19m by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$35.12 in 2024.
In global comparison, most revenue will be generated in the United States (US$146.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

Region comparison

Currency

Analyst Opinion

The Business Process Outsourcing (BPO) market in Gabon has been steadily growing in recent years with increasing demand for outsourcing services from both local and international businesses.

Customer preferences: Gabon has a small but growing BPO market, with a focus on providing services such as call centers, data entry, and back-office operations. Local businesses are increasingly outsourcing these services to reduce costs and improve efficiency, while international businesses are attracted to Gabon's bilingual workforce and favorable business environment.

Trends in the market: One notable trend in the Gabonese BPO market is the increasing adoption of technology and automation. As the market becomes more competitive, BPO providers are investing in digital solutions to improve their services and offer more value to their clients. Another trend is the emergence of niche BPO providers, offering specialized services such as medical transcription or legal process outsourcing.

Local special circumstances: Gabon's small size and relatively low labor costs make it an attractive destination for BPO providers looking to expand into new markets. Additionally, the country's government has been actively promoting foreign investment and business development, creating a favorable environment for BPO providers.

Underlying macroeconomic factors: Gabon's economy is heavily dependent on oil exports, which has led to volatility in recent years due to fluctuations in global oil prices. However, the government has been investing in diversifying the economy and promoting non-oil sectors such as tourism and services. This diversification effort has created new opportunities for BPO providers, as businesses in Gabon and the wider Central African region seek to improve their operations and competitiveness.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.