eServices - Oman

Oman

The eServices market in Oman is expected to reach a revenue of US$703.80m in 2024.
This market is projected to show an annual growth rate (CAGR 2024-2029) of 13.30%, resulting in a market volume of US$1,314.00m by 2029.
In the Online Food Delivery market, a revenue growth of 19.3% is expected in 2025.
The Online Food Delivery market in Oman is projected to have a market volume of US$695.30m in 2024.
In comparison to other countries, China is expected to generate the highest revenue in this market, reaching US$495.50bn in 2024.
The average revenue per user (ARPU) in the Online Food Delivery market is projected to amount to US$517.40 in 2024.
The number of users in this market is expected to reach 1.7m users by 2029.
Furthermore, the user penetration in the Online Food Delivery market is estimated to be at 28.5% in 2024.
Oman's eServices market is flourishing, with a surge in online government services and digital payment platforms.

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Analyst Opinion

The eServices market in Oman is experiencing significant growth and development due to various factors.

Customer preferences: Customers in Oman are increasingly embracing eServices due to the convenience and efficiency they offer. With the advancement of technology, people are becoming more comfortable with conducting transactions online and accessing services digitally. This shift in customer preferences is driving the demand for eServices in Oman.

Trends in the market: One of the key trends in the eServices market in Oman is the increasing adoption of mobile applications. Mobile apps provide a user-friendly interface and allow customers to access a wide range of services at their fingertips. From banking and shopping to healthcare and government services, mobile apps are becoming the preferred platform for accessing eServices in Oman. Another trend in the eServices market is the integration of artificial intelligence (AI) and machine learning (ML) technologies. These technologies are being used to enhance the user experience and provide personalized services. For example, AI-powered chatbots are being deployed to provide instant customer support and assist with various transactions. ML algorithms are also being used to analyze customer data and provide tailored recommendations.

Local special circumstances: Oman has a young and tech-savvy population, which is driving the demand for eServices. The country has a high internet penetration rate, with a large percentage of the population having access to smartphones and other digital devices. This tech-savvy population is eager to embrace new technologies and is driving the adoption of eServices in Oman. Additionally, the government of Oman has been actively promoting the use of eServices. The government has launched various initiatives to digitize public services and make them more accessible to citizens. This includes the introduction of online portals and mobile apps for services such as healthcare, education, and government transactions. The government's support and investment in digital infrastructure are creating a favorable environment for the growth of the eServices market in Oman.

Underlying macroeconomic factors: The eServices market in Oman is also benefiting from favorable macroeconomic factors. The country has a stable economy and a high per capita income, which allows individuals and businesses to invest in digital technologies. The government's focus on diversifying the economy and reducing dependence on oil has also led to increased investment in the digital sector. Furthermore, the COVID-19 pandemic has accelerated the adoption of eServices in Oman. The need for social distancing and remote access to services has led to a surge in demand for online platforms and digital solutions. This has further propelled the growth of the eServices market in Oman. In conclusion, the eServices market in Oman is witnessing significant growth and development due to customer preferences, local special circumstances, and underlying macroeconomic factors. The increasing adoption of mobile applications, integration of AI and ML technologies, and the government's support for digital transformation are driving the growth of the eServices market in Oman.

Methodology

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.