eServices

Revenue in the eServices market is projected to reach US$517.50k in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 83.80%, resulting in a projected market volume of US$5.91m by 2028.
The Dating Services market is expected to show a revenue growth of -8.2% in 2025.0.
The Event Tickets market has a projected market volume of US$269.20k in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$0.30 in 2024.
In the Dating Services market, the number of users is expected to amount to 2.3m users by 2028.
User penetration in the Dating Services market will be at 3.7% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Sudan is experiencing significant growth and development in recent years.

Customer preferences: Customers in Sudan are increasingly embracing eServices as a convenient and efficient way to access various services. With the proliferation of smartphones and internet connectivity, Sudanese consumers are becoming more comfortable with using digital platforms for tasks such as online shopping, bill payments, and accessing government services. The convenience and time-saving benefits of eServices are particularly appealing to busy urban consumers who are looking for ways to simplify their lives.

Trends in the market: One major trend in the eServices market in Sudan is the rise of e-commerce platforms. Online shopping is gaining popularity among Sudanese consumers, who are now able to purchase a wide range of products and have them delivered to their doorstep. This trend is fueled by the increasing availability of online payment options and the growing number of e-commerce platforms that cater to the Sudanese market. Another trend in the market is the digitization of government services. The Sudanese government is actively promoting the use of eServices to streamline administrative processes and improve efficiency. This includes services such as online tax filing, online passport applications, and digital payment of government fees. The digitization of government services not only makes it easier for citizens to access these services, but also helps to reduce corruption and improve transparency.

Local special circumstances: Sudan has a relatively young population, with a large percentage of the population under the age of 30. This young demographic is tech-savvy and more inclined to adopt digital technologies. Additionally, Sudan has a high mobile phone penetration rate, with a significant portion of the population owning smartphones. This widespread access to mobile devices provides a strong foundation for the growth of eServices in the country.

Underlying macroeconomic factors: Sudan is experiencing economic growth and stability, which has contributed to the development of the eServices market. The country has seen improvements in infrastructure, including the expansion of internet connectivity and the establishment of reliable payment systems. These factors have created an enabling environment for the growth of eServices. In conclusion, the eServices market in Sudan is witnessing significant growth and development, driven by customer preferences for convenience and efficiency, as well as favorable macroeconomic factors. The rise of e-commerce platforms and the digitization of government services are key trends in the market. With a young and tech-savvy population, coupled with improvements in infrastructure, Sudan is well-positioned for further expansion in the eServices sector.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.