eServices

Revenue in the eServices market is projected to reach US$8.77m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 3.46%, resulting in a projected market volume of US$10.05m by 2028.
The Dating Services market is expected to show a revenue growth of 5.3% in 2025.0.
The Event Tickets market has a projected market volume of US$4.88m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$18.12 in 2024.
In the Dating Services market, the number of users is expected to amount to 850.3k users by 2028.
User penetration in the Dating Services market will be at 4.6% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Rwanda has been experiencing significant growth in recent years.

Customer preferences: Customers in Rwanda have shown a strong preference for eServices due to their convenience and efficiency. With the increasing penetration of smartphones and internet connectivity, consumers are increasingly relying on eServices for a wide range of activities, including online shopping, banking, and accessing government services. The younger generation, in particular, is driving this trend, as they are more comfortable with digital technologies and have a higher demand for convenience.

Trends in the market: One of the key trends in the eServices market in Rwanda is the rapid growth of e-commerce. Online shopping platforms have gained popularity, offering a wide range of products and services to consumers across the country. This trend has been further accelerated by the COVID-19 pandemic, as people have turned to online shopping to meet their needs while adhering to social distancing measures. As a result, more businesses are now adopting e-commerce platforms to reach a larger customer base and increase their sales. Another important trend in the eServices market is the digitization of financial services. Mobile money services, such as M-Pesa, have gained widespread adoption in Rwanda, allowing users to send and receive money, pay bills, and access other financial services through their mobile phones. This has greatly improved financial inclusion in the country, especially among the unbanked population. Additionally, the government has been promoting the use of digital payments and cashless transactions, which has further fueled the growth of eServices in the financial sector.

Local special circumstances: Rwanda has made significant investments in building a strong digital infrastructure, including the expansion of broadband internet connectivity and the development of digital payment systems. The government has also implemented policies and regulations to promote eServices and create an enabling environment for digital innovation. For example, the Rwanda Development Board has launched initiatives to attract and support tech startups, which has contributed to the growth of the eServices sector.

Underlying macroeconomic factors: The growth of the eServices market in Rwanda can be attributed to several macroeconomic factors. The country has experienced steady economic growth in recent years, which has led to an increase in disposable income and consumer spending. This has created a favorable market for eServices, as consumers have more purchasing power and are willing to spend on digital products and services. Furthermore, Rwanda has a young and tech-savvy population, which has been a driving force behind the adoption of eServices. The government has also recognized the potential of the digital economy in driving economic growth and job creation, and has therefore prioritized investments in digital infrastructure and skills development. In conclusion, the eServices market in Rwanda is experiencing significant growth due to customer preferences for convenience and efficiency, as well as the adoption of digital technologies by businesses and the government. The digitization of financial services and the growth of e-commerce are key trends in the market, while local special circumstances, such as government support for the digital economy and investments in digital infrastructure, have further fueled its development. The underlying macroeconomic factors, including steady economic growth and a young population, have also contributed to the growth of the eServices market in Rwanda.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.