eServices

Revenue in the eServices market is projected to reach US$5.02m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 7.33%, resulting in a projected market volume of US$6.66m by 2028.
The Event Tickets market is expected to show a revenue growth of 8.6% in 2025.0.
The Event Tickets market has a projected market volume of US$3.66m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$18.95 in 2024.
In the Dating Services market, the number of users is expected to amount to 278.5k users by 2028.
User penetration in the Dating Services market will be at 3.7% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in the Republic of the Congo is experiencing significant growth and development.

Customer preferences: Customers in the Republic of the Congo are increasingly embracing eServices as a convenient and efficient way to access various services. This is driven by the growing penetration of smartphones and internet connectivity in the country. Consumers are now more comfortable with using digital platforms to carry out tasks such as online shopping, banking, and accessing government services. The convenience and time-saving benefits of eServices are particularly appealing to the younger population who are tech-savvy and prefer digital solutions.

Trends in the market: One of the key trends in the eServices market in the Republic of the Congo is the rise of mobile payment solutions. With the majority of the population owning a smartphone, mobile payment platforms have gained popularity as a secure and convenient way to make payments. This trend is further supported by the government's efforts to promote financial inclusion and reduce the reliance on cash transactions. As a result, mobile payment services are becoming increasingly integrated into various eServices, such as online shopping platforms and utility bill payments. Another trend in the eServices market is the growth of e-commerce. Online shopping platforms are gaining traction among consumers in the Republic of the Congo, offering a wide range of products and services. This trend is driven by the convenience and accessibility of online shopping, as well as the increasing availability of reliable delivery services. E-commerce platforms are also attracting local businesses, providing them with a platform to reach a larger customer base and expand their operations.

Local special circumstances: The Republic of the Congo has a relatively small population compared to other countries in the region, which presents both opportunities and challenges for the eServices market. On one hand, the smaller population allows for more targeted marketing and personalized services. On the other hand, it may limit the scale and reach of eServices providers, as the market size is smaller compared to other countries in the region.

Underlying macroeconomic factors: The development of the eServices market in the Republic of the Congo is supported by several macroeconomic factors. The government has recognized the importance of digital transformation and has implemented policies to promote the growth of the digital economy. Investments in infrastructure, such as improving internet connectivity and expanding mobile network coverage, have also contributed to the development of the eServices market. Additionally, the country's young and tech-savvy population provides a strong consumer base for eServices providers. In conclusion, the eServices market in the Republic of the Congo is experiencing significant growth and development, driven by customer preferences for convenience and efficiency. The rise of mobile payment solutions and the growth of e-commerce are key trends in the market. Special circumstances, such as the smaller population, present both opportunities and challenges for eServices providers. The development of the market is supported by government policies and investments in infrastructure, as well as the country's young and tech-savvy population.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.