eServices

Revenue in the eServices market is projected to reach US$122.60m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 4.75%, resulting in a projected market volume of US$147.60m by 2028.
The Dating Services market is expected to show a revenue growth of 8.2% in 2025.0.
The Event Tickets market has a projected market volume of US$111.90m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$162.20 in 2024.
In the Event Tickets market, the number of users is expected to amount to 769.4k users by 2028.
User penetration in the Event Tickets market will be at 22.4% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Qatar is experiencing significant growth and development in recent years. Customer preferences for convenient and efficient online services, along with local special circumstances and underlying macroeconomic factors, have contributed to the expansion of the eServices market in Qatar.

Customer preferences: Qatari consumers are increasingly embracing eServices due to their convenience and efficiency. The ability to access a wide range of services online, such as government services, banking, shopping, and entertainment, has become increasingly popular. Customers appreciate the convenience of being able to access these services from anywhere, at any time, without the need to visit physical locations or wait in long queues. The ease of use and user-friendly interfaces of eServices platforms have also contributed to their popularity among customers.

Trends in the market: One of the key trends in the eServices market in Qatar is the digitization of government services. The Qatari government has been actively promoting the use of eServices to enhance efficiency and improve the overall customer experience. This has led to the development of user-friendly government portals and mobile applications that allow citizens and residents to access a wide range of services online, including visa applications, utility bill payments, and healthcare services. Another significant trend in the eServices market is the growth of e-commerce. Online shopping platforms have gained popularity among Qatari consumers, offering a wide range of products and services with the convenience of home delivery. The increasing number of e-commerce players in the market has led to a competitive environment, with companies constantly innovating and improving their online platforms to attract and retain customers.

Local special circumstances: Qatar's small geographical size and high internet penetration rate have contributed to the growth of the eServices market. With a population concentrated in urban areas, the accessibility and availability of high-speed internet connections have facilitated the adoption of eServices. Additionally, Qatar's high per capita income and tech-savvy population have created a favorable environment for the development and adoption of eServices.

Underlying macroeconomic factors: Qatar's Vision 2030, which aims to transform the country into a knowledge-based economy, has placed a strong emphasis on digitalization and the development of eServices. The government has invested in infrastructure and technology to support the growth of the eServices market. Additionally, the country's stable economic growth and favorable business environment have attracted both local and international companies to invest in the eServices sector. In conclusion, the eServices market in Qatar is experiencing significant growth and development due to customer preferences for convenience and efficiency, along with local special circumstances and underlying macroeconomic factors. The digitization of government services and the growth of e-commerce are key trends in the market, supported by Qatar's small geographical size, high internet penetration rate, and favorable macroeconomic environment.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.