eServices

Revenue in the eServices market is projected to reach US$5.02m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 5.58%, resulting in a projected market volume of US$6.24m by 2028.
The Event Tickets market is expected to show a revenue growth of 5.9% in 2025.0.
The Event Tickets market has a projected market volume of US$2.88m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$14.18 in 2024.
In the Dating Services market, the number of users is expected to amount to 614.2k users by 2028.
User penetration in the Dating Services market will be at 5.2% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Papua New Guinea is experiencing significant growth and development.

Customer preferences: Customers in Papua New Guinea are increasingly adopting eServices due to the convenience and efficiency they offer. With the rise of digital technology, customers are seeking faster and more convenient ways to access services, and eServices provide a solution to meet these demands. Additionally, the younger generation, which makes up a significant portion of the population, is more tech-savvy and comfortable with using digital platforms for various services.

Trends in the market: One of the key trends in the eServices market in Papua New Guinea is the increasing popularity of mobile banking and digital payment solutions. With limited access to traditional banking services in remote areas, mobile banking has emerged as a convenient and secure way for customers to manage their finances. Digital payment solutions have also gained traction, allowing customers to make transactions without the need for physical cash. Another trend in the market is the growth of e-commerce. As internet penetration increases and more people gain access to smartphones, online shopping is becoming more prevalent in Papua New Guinea. This trend is driven by the convenience of shopping from home, access to a wider range of products, and the ability to compare prices and read reviews before making a purchase.

Local special circumstances: Papua New Guinea has a unique geography and infrastructure challenges that have influenced the development of the eServices market. With a large rural population spread across rugged terrain, traditional brick-and-mortar services can be difficult to access. E-services provide a solution by offering remote access to various services, such as banking, healthcare, and education.

Underlying macroeconomic factors: Several macroeconomic factors have contributed to the growth of the eServices market in Papua New Guinea. The increasing internet penetration and smartphone adoption rates have created a conducive environment for the development of eServices. Additionally, the government's efforts to promote digital inclusion and investment in digital infrastructure have played a crucial role in driving the growth of the eServices market. In conclusion, the eServices market in Papua New Guinea is experiencing significant growth and development, driven by customer preferences for convenience and efficiency. Mobile banking, digital payment solutions, and e-commerce are some of the key trends in the market. The unique geography and infrastructure challenges in Papua New Guinea have also contributed to the growth of eServices. Overall, the increasing internet penetration, smartphone adoption, government initiatives, and investment in digital infrastructure are underlying macroeconomic factors that have fueled the development of the eServices market in Papua New Guinea.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.