eServices

Revenue in the eServices market is projected to reach US$11.77m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of -1.41%, resulting in a projected market volume of US$11.12m by 2028.
The Dating Services market is expected to show a revenue growth of 29.0% in 2025.0.
The Dating Services market has a projected market volume of US$6.92m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$10.84 in 2024.
In the Dating Services market, the number of users is expected to amount to 1.5m users by 2028.
User penetration in the Dating Services market will be at 3.5% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Nepal is experiencing significant growth and development.

Customer preferences: Customers in Nepal are increasingly turning to eServices for their convenience and efficiency. With the rapid advancement of technology, people are embracing digital platforms for various services such as online shopping, food delivery, transportation, and financial transactions. This shift in customer preferences is driven by the desire for convenience, time-saving, and access to a wide range of options.

Trends in the market: One of the key trends in the eServices market in Nepal is the rise of online shopping platforms. Customers are now able to browse and purchase a wide range of products from the comfort of their homes, with the added benefit of home delivery. This trend is fueled by the increasing penetration of smartphones and internet connectivity in the country. Another trend is the growth of online food delivery services, which provide customers with the convenience of ordering food from their favorite restaurants and having it delivered to their doorstep. Additionally, there is a growing demand for ride-hailing services, as customers prefer the ease of booking a ride through a mobile app rather than hailing a traditional taxi.

Local special circumstances: Nepal is a country with a diverse geography, including mountainous regions and remote areas. This poses challenges for traditional brick-and-mortar businesses to reach customers in these areas. However, eServices have the advantage of being accessible to customers across the country, regardless of their location. This has opened up new opportunities for businesses to expand their customer base and tap into previously untapped markets. Additionally, the young population in Nepal, with their high adoption of technology, is driving the demand for eServices.

Underlying macroeconomic factors: The growth of the eServices market in Nepal can be attributed to several underlying macroeconomic factors. Firstly, the increasing internet penetration and smartphone ownership in the country have provided the infrastructure and tools necessary for the development of eServices. Secondly, the government of Nepal has been actively promoting digital initiatives and creating a favorable environment for e-commerce and digital transactions. This includes the implementation of policies and regulations that support eServices, as well as the introduction of digital payment systems. Lastly, the COVID-19 pandemic has accelerated the adoption of eServices, as people have turned to online platforms for their daily needs due to lockdowns and social distancing measures. In conclusion, the eServices market in Nepal is experiencing significant growth and development, driven by customer preferences for convenience and efficiency. Online shopping, food delivery, and ride-hailing services are some of the key trends in the market. The unique geography of Nepal and the government's support for digital initiatives have created opportunities for businesses to expand their reach. The increasing internet penetration, smartphone ownership, and the impact of the COVID-19 pandemic are underlying macroeconomic factors contributing to the growth of the eServices market in Nepal.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.