eServices

Revenue in the eServices market is projected to reach US$2.89m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 2.02%, resulting in a projected market volume of US$3.13m by 2028.
The Event Tickets market is expected to show a revenue growth of 8.6% in 2025.0.
The Event Tickets market has a projected market volume of US$1.93m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$18.00 in 2024.
In the Dating Services market, the number of users is expected to amount to 280.3k users by 2028.
User penetration in the Dating Services market will be at 7.4% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

Namibia, located in southwestern Africa, is experiencing significant growth in its eServices market. This growth can be attributed to several factors, including customer preferences, market trends, local special circumstances, and underlying macroeconomic factors. Customer preferences in Namibia are shifting towards digital services, driven by the convenience and accessibility they offer. With the increasing penetration of smartphones and internet connectivity, consumers are opting for online platforms for various services such as banking, shopping, and entertainment. This shift in preferences is not unique to Namibia, as it is a global trend observed in many countries worldwide. Trends in the eServices market in Namibia are also contributing to its development. One notable trend is the rise of e-commerce platforms. Online shopping has gained popularity among Namibian consumers due to its convenience, wider product selection, and competitive pricing. This trend is further fueled by the COVID-19 pandemic, which has accelerated the adoption of e-commerce as consumers seek contactless shopping experiences. Another trend in the market is the growth of digital payment solutions. Namibians are increasingly embracing digital payment methods such as mobile wallets and online banking. This trend is driven by the convenience and security offered by digital payments, as well as the government's efforts to promote financial inclusion and reduce the reliance on cash. Local special circumstances also play a role in the development of the eServices market in Namibia. The country has a relatively small population and a vast territory, which makes it challenging for traditional brick-and-mortar businesses to reach all potential customers. E-services provide a solution to this challenge by enabling businesses to reach customers across the country, regardless of their geographic location. This has led to the emergence of online marketplaces and service platforms that connect buyers and sellers from different parts of Namibia. Underlying macroeconomic factors are also contributing to the growth of the eServices market in Namibia. The country has been experiencing steady economic growth, which has led to an increase in disposable income and consumer spending. This growth has created a favorable environment for businesses to invest in e-services and cater to the growing demand from consumers. In conclusion, the eServices market in Namibia is developing rapidly due to shifting customer preferences, market trends such as e-commerce and digital payments, local special circumstances, and underlying macroeconomic factors. As more consumers in Namibia embrace digital services, the eServices market is expected to continue its growth trajectory in the coming years.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.