eServices

Revenue in the eServices market is projected to reach US$7.90m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 3.88%, resulting in a projected market volume of US$9.20m by 2028.
The Dating Services market is expected to show a revenue growth of 6.3% in 2025.0.
The Dating Services market has a projected market volume of US$6.04m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$5.43 in 2024.
In the Dating Services market, the number of users is expected to amount to 1.6m users by 2028.
User penetration in the Dating Services market will be at 3.4% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Mozambique is experiencing significant growth and development, driven by various factors such as increasing internet penetration, rising smartphone adoption, and a growing middle class.

Customer preferences: Customers in Mozambique are increasingly embracing eServices due to the convenience and efficiency they offer. With the availability of affordable smartphones and improved internet connectivity, more people are accessing eServices such as e-commerce, online banking, and digital entertainment. This shift in customer preferences is driven by the desire for convenience, time-saving, and access to a wider range of products and services.

Trends in the market: One of the key trends in the eServices market in Mozambique is the rapid growth of e-commerce. As more people gain access to the internet and smartphones, online shopping has become increasingly popular. Customers are now able to browse and purchase products from the comfort of their homes, which has led to the emergence of various e-commerce platforms and delivery services. This trend is expected to continue as more businesses move their operations online and consumers become more comfortable with online transactions. Another trend in the market is the increasing adoption of digital payment solutions. As e-commerce grows, the need for secure and convenient payment methods becomes crucial. Mobile money services and digital wallets are becoming more widely accepted, providing customers with a seamless and cashless payment experience. This trend is driven by the convenience and security offered by digital payment solutions, as well as the government's efforts to promote financial inclusion.

Local special circumstances: Mozambique has a relatively low banking penetration rate, with a significant portion of the population still unbanked. This presents an opportunity for eServices providers to tap into this underserved market by offering digital financial services. Mobile money services have gained traction in the country, allowing people to send and receive money, pay bills, and access other financial services through their mobile phones. This has the potential to drive financial inclusion and empower individuals who previously had limited access to traditional banking services.

Underlying macroeconomic factors: The eServices market in Mozambique is also influenced by macroeconomic factors such as GDP growth, urbanization, and government initiatives. As the economy grows, disposable incomes increase, leading to higher consumer spending and a greater demand for eServices. Urbanization is another factor driving the growth of eServices, as urban areas tend to have better internet connectivity and infrastructure. Additionally, the government's efforts to promote digitalization and improve internet access are creating an enabling environment for the eServices market to thrive. In conclusion, the eServices market in Mozambique is experiencing significant growth and development, driven by increasing internet penetration, rising smartphone adoption, and a growing middle class. Customer preferences are shifting towards eServices due to the convenience and efficiency they offer. Key trends in the market include the growth of e-commerce and the increasing adoption of digital payment solutions. Local special circumstances such as low banking penetration and government initiatives to promote financial inclusion are also contributing to the development of the eServices market.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.