eServices

Revenue in the eServices market is projected to reach US$35.76m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 8.33%, resulting in a projected market volume of US$49.24m by 2028.
The Dating Services market is expected to show a revenue growth of 30.3% in 2025.0.
The Event Tickets market has a projected market volume of US$20.77m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$32.33 in 2024.
In the Dating Services market, the number of users is expected to amount to 1.6m users by 2028.
User penetration in the Dating Services market will be at 6.4% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Guatemala has been experiencing significant growth in recent years, driven by changing customer preferences, emerging trends in the market, local special circumstances, and underlying macroeconomic factors. Customer preferences in Guatemala have shifted towards digital services, with a growing demand for online shopping, digital entertainment, and digital financial services. This shift can be attributed to several factors, including increasing internet penetration rates, improved access to smartphones and other mobile devices, and a younger population that is more tech-savvy. Customers are increasingly looking for convenience, efficiency, and cost-effectiveness, which eServices can provide. Trends in the eServices market in Guatemala reflect global trends, but with some local variations. E-commerce has seen significant growth, with more businesses launching online platforms and consumers embracing online shopping. This trend is driven by factors such as the convenience of online shopping, a wider range of products and services available online, and the ability to compare prices and read reviews before making a purchase. Additionally, the COVID-19 pandemic has accelerated the adoption of e-commerce as people turned to online shopping to meet their needs while adhering to social distancing measures. Digital entertainment is another growing segment in the eServices market in Guatemala. Streaming platforms for movies, TV shows, and music have gained popularity, driven by factors such as increasing smartphone usage, affordable data plans, and a desire for on-demand entertainment. The rise of digital entertainment has also been fueled by the availability of local and international content on these platforms. In terms of digital financial services, Guatemala has seen a surge in mobile banking and digital payment solutions. This trend is driven by a combination of factors, including the convenience of mobile banking, the need for contactless payments during the pandemic, and efforts by the government and financial institutions to promote financial inclusion. Local special circumstances in Guatemala, such as a large informal economy and limited access to traditional banking services in rural areas, have also contributed to the growth of the eServices market. E-services provide opportunities for informal businesses to reach a wider customer base and access financial services. Additionally, the government has been implementing initiatives to promote the use of digital services and improve internet connectivity in rural areas, further driving the adoption of eServices. Underlying macroeconomic factors, such as GDP growth, disposable income levels, and government policies, also play a role in the development of the eServices market in Guatemala. As the economy grows and disposable incomes increase, consumers have more purchasing power to spend on eServices. Government policies and initiatives that promote the digital economy, improve infrastructure, and support entrepreneurship also create an enabling environment for the growth of the eServices market. Overall, the eServices market in Guatemala is experiencing significant growth due to changing customer preferences, emerging trends, local special circumstances, and underlying macroeconomic factors. As technology continues to advance and access to digital services becomes more widespread, the eServices market in Guatemala is expected to further expand in the coming years.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.