eServices

Revenue in the eServices market is projected to reach US$653.30k in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 2.20%, resulting in a projected market volume of US$712.60k by 2028.
The Dating Services market is expected to show a revenue growth of 3.0% in 2025.0.
The Dating Services market has a projected market volume of US$346.00k in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$13.44 in 2024.
In the Dating Services market, the number of users is expected to amount to 73.9k users by 2028.
User penetration in the Dating Services market will be at 7.0% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Fiji has experienced significant growth in recent years, driven by changing customer preferences and the increasing availability of digital infrastructure. Customer preferences in Fiji have shifted towards convenience and efficiency, leading to a growing demand for eServices. With the rise of smartphones and internet connectivity, customers are increasingly looking for digital solutions that allow them to access services and make transactions from the comfort of their own homes. This trend is not unique to Fiji, as customers worldwide are embracing the convenience of eServices. In addition to convenience, local special circumstances in Fiji have also contributed to the development of the eServices market. Fiji is an archipelago with many islands, making it challenging for customers to access services in person. EServices provide a solution to this problem by allowing customers to access a wide range of services online, regardless of their location. This has been particularly beneficial for customers in remote areas who previously had limited access to services. Furthermore, the underlying macroeconomic factors in Fiji have also played a role in the growth of the eServices market. The Fijian government has recognized the potential of eServices to drive economic growth and has implemented policies to support the development of the digital economy. This includes investments in digital infrastructure, such as improving internet connectivity and expanding mobile network coverage. These investments have created an enabling environment for the eServices market to thrive. In terms of trends in the market, there has been a proliferation of eServices across various sectors in Fiji. This includes e-commerce platforms, online banking services, digital payment solutions, and government services accessible online. These trends are in line with global developments in the eServices market, as more and more industries recognize the benefits of digitization. Overall, the eServices market in Fiji is experiencing significant growth due to changing customer preferences, local special circumstances, and supportive macroeconomic factors. As customers continue to prioritize convenience and efficiency, and as the Fijian government continues to invest in digital infrastructure, the eServices market is expected to continue its upward trajectory.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.