eServices

Revenue in the eServices market is projected to reach US$55.26m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 3.58%, resulting in a projected market volume of US$63.61m by 2028.
The Dating Services market is expected to show a revenue growth of 4.3% in 2025.0.
The Event Tickets market has a projected market volume of US$41.86m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$50.73 in 2024.
In the Dating Services market, the number of users is expected to amount to 1.3m users by 2028.
User penetration in the Dating Services market will be at 5.8% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Ecuador has been experiencing significant growth in recent years, driven by the increasing adoption of digital technologies and the growing internet penetration in the country.

Customer preferences: Ecuadorian consumers are increasingly embracing eServices due to the convenience and efficiency they offer. With the rise of smartphones and affordable internet access, more people are using online platforms for various services, such as e-commerce, online banking, and food delivery. The younger generation, in particular, is leading the way in embracing these digital services, as they are more tech-savvy and comfortable with online transactions.

Trends in the market: One of the key trends in the eServices market in Ecuador is the rapid growth of e-commerce. Online shopping has become increasingly popular, with consumers enjoying the convenience of browsing and purchasing products from the comfort of their homes. This has led to the emergence of several local e-commerce platforms and the expansion of international players in the market. Another significant trend is the growth of online food delivery services. Ecuadorians are increasingly relying on food delivery apps to order meals from their favorite restaurants, which has been further accelerated by the COVID-19 pandemic. This trend is likely to continue as consumers value the convenience and safety of having meals delivered to their doorstep.

Local special circumstances: Ecuador has a relatively young population, with a large percentage of the population below the age of 30. This demographic trend has contributed to the rapid adoption of digital technologies and the increasing demand for eServices. Additionally, the government has been actively promoting digital inclusion and investing in infrastructure to improve internet access across the country, further fueling the growth of the eServices market.

Underlying macroeconomic factors: Ecuador's growing middle class and improving economic conditions have also played a significant role in the development of the eServices market. As disposable incomes increase, consumers have more purchasing power and are more willing to spend on online services. Furthermore, the COVID-19 pandemic has accelerated the shift towards digitalization, as people have been forced to rely on online services for their daily needs. In conclusion, the eServices market in Ecuador is experiencing robust growth, driven by customer preferences for convenience and efficiency, as well as local special circumstances such as a young population and government support for digital inclusion. The underlying macroeconomic factors, including a growing middle class and the impact of the COVID-19 pandemic, have further accelerated the development of the market.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.