eServices

Revenue in the eServices market is projected to reach US$9.23m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 2.05%, resulting in a projected market volume of US$10.01m by 2028.
The Event Tickets market is expected to show a revenue growth of 2.2% in 2025.0.
The Dating Services market has a projected market volume of US$5.07m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$38.08 in 2024.
In the Dating Services market, the number of users is expected to amount to 810.8k users by 2028.
User penetration in the Dating Services market will be at 6.6% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Cuba is experiencing significant growth and development.

Customer preferences: Cuban consumers are increasingly embracing eServices due to the convenience and efficiency they offer. With the rise of smartphones and internet access, customers are seeking digital solutions that can simplify their daily lives. This includes online shopping, digital payment methods, and access to online entertainment and information.

Trends in the market: One of the key trends in the eServices market in Cuba is the growth of e-commerce. As more and more consumers gain access to the internet, they are turning to online platforms to make purchases. This trend is driven by the convenience of shopping from home, the wider variety of products available online, and the ability to compare prices and read reviews before making a purchase. E-commerce platforms are also expanding their offerings to include services such as food delivery, transportation, and accommodation booking. Another trend in the market is the increasing popularity of digital payment methods. Traditional cash-based transactions are being replaced by digital payment platforms, such as mobile wallets and online payment gateways. This shift is driven by the convenience and security of digital payments, as well as the growing acceptance of these methods by merchants.

Local special circumstances: Cuba's eServices market is unique due to the country's limited internet access. While internet penetration is increasing, it is still relatively low compared to other countries. This has created challenges for businesses looking to enter the eServices market, as they need to adapt their offerings to cater to a population with limited internet connectivity. However, this also presents opportunities for innovative solutions that can overcome these connectivity barriers, such as offline-capable apps and localized content.

Underlying macroeconomic factors: The development of the eServices market in Cuba is supported by several macroeconomic factors. The government has recognized the importance of digitalization and has implemented policies to promote the growth of the digital economy. This includes investments in infrastructure to improve internet connectivity and the development of regulations to support e-commerce and digital payment systems. Additionally, the increasing presence of foreign investors in Cuba's eServices market is driving its growth. International companies are entering the market to capitalize on the country's emerging digital economy and the growing consumer demand for eServices. These investments bring expertise, technology, and capital that can help accelerate the development of the market. In conclusion, the eServices market in Cuba is experiencing significant growth and development driven by customer preferences for convenience and efficiency. The market is characterized by the increasing popularity of e-commerce and digital payment methods. However, the limited internet access in the country presents unique challenges and opportunities for businesses. The development of the market is supported by government policies and investments, as well as the presence of foreign investors.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.