eServices

Revenue in the eServices market is projected to reach US$213.50m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 5.29%, resulting in a projected market volume of US$262.40m by 2028.
The Online Gambling market is expected to show a revenue growth of 9.4% in 2025.0.
The Online Gambling market has a projected market volume of US$167.90m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Online Gambling market is projected to amount to US$746.40 in 2024.
In the Event Tickets market, the number of users is expected to amount to 595.1k users by 2028.
User penetration in the Event Tickets market will be at 10.3% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Costa Rica has been experiencing significant growth in recent years.

Customer preferences: Costa Rican consumers have shown a strong preference for eServices due to their convenience and accessibility. With the increasing penetration of smartphones and internet connectivity, more and more people are turning to online platforms for various services. This trend is particularly prominent among the younger population who are tech-savvy and comfortable with digital platforms. Additionally, the COVID-19 pandemic has further accelerated the adoption of eServices as people look for contactless alternatives.

Trends in the market: One of the key trends in the eServices market in Costa Rica is the rise of e-commerce. Online shopping has become increasingly popular, with consumers enjoying the convenience of browsing and purchasing products from the comfort of their homes. This has led to the growth of online retail platforms and the emergence of new delivery services to meet the increasing demand. Another notable trend is the expansion of online banking and financial services. Costa Rican consumers are increasingly using digital banking platforms for transactions, payments, and managing their finances. This trend is driven by the convenience and time-saving benefits of online banking, as well as the growing trust in digital security measures.

Local special circumstances: Costa Rica has a relatively high internet penetration rate compared to other countries in the region. This widespread internet access has laid a strong foundation for the growth of the eServices market. The government has also been proactive in promoting digital initiatives and providing support for the development of the digital economy. This includes initiatives to improve internet infrastructure and promote digital literacy among the population.

Underlying macroeconomic factors: Costa Rica has a stable economy with a growing middle class, which has contributed to the increasing demand for eServices. The country has also been attracting foreign investment in the technology sector, which has further fueled the growth of the eServices market. Additionally, Costa Rica has a strong education system and a skilled workforce, making it an attractive destination for outsourcing and offshoring of eServices. In conclusion, the eServices market in Costa Rica is experiencing significant growth due to customer preferences for convenience and accessibility, as well as the support from local special circumstances and underlying macroeconomic factors. The rise of e-commerce and online banking are key trends in the market, driven by the increasing internet penetration and the government's efforts to promote digital initiatives. As the eServices market continues to evolve, it presents opportunities for businesses to tap into the growing demand for digital services in Costa Rica.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.