eServices

Revenue in the eServices market is projected to reach US$30.16m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 6.88%, resulting in a projected market volume of US$39.36m by 2028.
The Event Tickets market is expected to show a revenue growth of 8.5% in 2025.0.
The Event Tickets market has a projected market volume of US$21.32m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$38.48 in 2024.
In the Dating Services market, the number of users is expected to amount to 978.2k users by 2028.
User penetration in the Dating Services market will be at 6.3% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Bolivia has been experiencing significant growth in recent years. Customer preferences for online services, coupled with favorable macroeconomic factors, have contributed to this upward trend. Customer preferences in Bolivia have shifted towards online services due to several reasons. Firstly, the increasing penetration of smartphones and internet connectivity has made it easier for people to access eServices. This has led to a rise in demand for online shopping, digital entertainment, and online banking services. Secondly, the convenience and time-saving benefits of eServices have attracted customers who value efficiency and ease of use. Lastly, the COVID-19 pandemic has accelerated the adoption of eServices as people have turned to online platforms for work, education, and entertainment. In line with global trends, the eServices market in Bolivia has witnessed several key developments. One of the notable trends is the growth of e-commerce. Bolivians are increasingly embracing online shopping, driven by factors such as a wide range of products, competitive pricing, and convenient delivery options. This trend is expected to continue as more businesses in Bolivia expand their online presence and offer personalized shopping experiences. Another trend in the eServices market is the rise of digital entertainment platforms. Bolivians are increasingly consuming digital content such as streaming services, online gaming, and social media. This trend is fueled by the availability of high-speed internet and the growing popularity of smartphones. As a result, local and international companies are investing in the development of localized content and user-friendly platforms to cater to the Bolivian market. Local special circumstances in Bolivia also contribute to the development of the eServices market. While Bolivia is a landlocked country with geographical challenges, the government has been investing in improving internet infrastructure and connectivity. Initiatives such as the National Broadband Plan aim to expand internet access and bridge the digital divide in rural areas. These efforts have created opportunities for eService providers to reach a wider customer base and tap into previously untapped markets. Underlying macroeconomic factors have also played a role in the growth of the eServices market in Bolivia. The country's stable economic growth, rising middle class, and increasing disposable incomes have created a favorable environment for the adoption of eServices. Additionally, government policies that promote digitalization and entrepreneurship have attracted investments in the eServices sector, further driving its expansion. In conclusion, the eServices market in Bolivia is experiencing growth due to customer preferences for online services, global trends in e-commerce and digital entertainment, local special circumstances, and favorable macroeconomic factors. As technology continues to advance and internet connectivity improves, the eServices market in Bolivia is expected to further expand, offering new opportunities for businesses and consumers alike.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.