Loyalty to DIY and gardens online shops in the UK 2023, by brand

Published by
Koen van Gelder,
Sep 29, 2023
In 2023, when it came to consumer loyalty to DIY and garden online shops in the United Kingdom, B&Q was leading the way with 91 percent of respondents stating that they will re-use the brand in the next 12 months. Second was Wickes, with 89 percent of people reporting to want to use the online store again.

DIY and garden online shops consumer loyalty in the United Kingdom in 2023, by brand

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Number of respondents

4,977 respondents

Age group

18-64 years

Special properties

respondents who know the individual brand

Supplementary notes

This question was phrased by the source as follows: "When it comes to DIY & garden online shops, which of the following brands are you likely to use again in the future?"

Multiple answers were possible.

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