In October 2023, the primary factor contributing to the overall travel experience of air travelers in the United Kingdom was delayed flights, accounting for a significant passenger share of 33 percent. Travel satisfaction was also affected by poor customer service, as 21 percent of air passengers were dissatisfied with the customer service they received.
Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons
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Other statistics that may interest you Airline passenger experience in the United Kingdom
Overview
5
- Basic Statistic Arrivals and departures from UK airport terminals 1992-2022
- Premium Statistic Number of passengers traveling through UK airports 2007-2023
- Premium Statistic Number of passengers uplifted by United Kingdom airlines 2023
- Premium Statistic Share of air passengers traveling for business at UK airports 2022
- Premium Statistic Share of UK adults dissatisfied with the airport experience 2023, by reasons
Customer complaints
4
- Basic Statistic Quarterly airline passenger complaints in the UK 2019-2023, by type
- Basic Statistic Airline passenger complaint rate in the United Kingdom (UK) 2023
- Premium Statistic Share of adults satisfied with the handling of airport/airline complaints 2016-2023
- Premium Statistic Share of UK adults satisfied with resolution to an air travel issue complaint 2023
Cancellations and flight delays
4
- Premium Statistic Percentage of flights on time at selected airports in the UK 2022
- Premium Statistic Average flight delay time at selected airports in the United Kingdom (UK) 2022
- Premium Statistic Share of UK adults satisfied with handling of postponed or cancelled flight 2023
- Premium Statistic Passengers receiving information of reason for air travel disruption in the UK 2023
Ease of travel
4
- Basic Statistic Satisfaction with airport security screening in the UK 2023
- Basic Statistic Average waiting time for security screening at UK airports 2022
- Premium Statistic Share of UK adults satisfied with the airport experience 2016-2023
- Premium Statistic Experience of issues at airports in the UK 2023
Further Content: You might find this interesting as well
Civil Aviation Authority (UK). (January 20, 2024). Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons [Graph]. In Statista. Retrieved May 23, 2024, from https://www.statista.com/statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK). "Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons." Chart. January 20, 2024. Statista. Accessed May 23, 2024. https://www.statista.com/statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK). (2024). Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons. Statista. Statista Inc.. Accessed: May 23, 2024. https://www.statista.com/statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK). "Share of Adults Dissatisfied with The Travel Experience in The United Kingdom in 2023, by Reasons." Statista, Statista Inc., 20 Jan 2024, https://www.statista.com/statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK), Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons Statista, https://www.statista.com/statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/ (last visited May 23, 2024)
Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons [Graph], Civil Aviation Authority (UK), January 20, 2024. [Online]. Available: https://www.statista.com/statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/